Why We Built TrackMy.Shop

My wife Ashley and I run The Coffie Shop out of Magnolia, Texas. We do custom laser engraving and embroidery — tumblers, hats, corporate gifts, wedding favors, that kind of thing. It started with a laser cutter in our garage and grew from there.

As orders picked up, so did the chaos. Shopify orders in one tab. Invoice Ninja quotes in another. Wholesale requests in email. Walk-in orders on sticky notes. We tried spreadsheets with color-coded rows. We tried a whiteboard. We tried three different apps that were all built for warehouses.

Nothing fit. So we built something that does.

The Gap We Kept Running Into

Most order management tools assume every order is the same: grab it off a shelf, slap on a label, ship it out. Pick, pack, ship. Done.

That's not how custom products work. When someone orders an engraved tumbler, it needs to be designed, engraved, inspected, and packed. An embroidered hat needs digitizing, stitching, trimming, and quality check. Every product type has its own production flow, and no two shops run theirs the same way.

We kept hitting the same walls with existing tools:

• Too rigid. Fixed stages that don't match how you actually work.
• Too complex. Enterprise software with a learning curve measured in weeks and features you'll never touch.
• No visibility. Your team doesn't know what's in production, and customers keep asking "where's my order?"

We needed something simple enough to use on a busy production floor, flexible enough to handle our actual workflow, and smart enough to keep customers in the loop without us lifting a finger.

What We Built

TrackMy.Shop is a Kanban-based order management system designed for makers and small manufacturers. Here's what it does:

Custom workflows that fit your process. Create flows with stages that match how you actually make things. A screen printer needs different stages than a woodworker. Your software should reflect that — not the other way around.

All your orders, one board. Connect Shopify, WooCommerce, or Invoice Ninja. Import a CSV. Add orders manually. Everything flows into one Kanban board so you can see exactly where every order sits at a glance.

Barcode scanning for the production floor. This was a big one for us. Scan a stage barcode, scan an order — done. The order moves, the customer gets notified, and your hands stay free. No keyboard, no clicking through menus. We use this daily in our own shop.

Branded tracking pages for customers. Every order gets a public tracking page with your brand colors. Customers check it themselves instead of emailing you. We went from answering status questions multiple times a day to almost never.

Automations that save you time. Automatic customer emails when orders hit specific stages. Webhooks to trigger label printing, Slack notifications, or whatever else your workflow needs.

Who This Is For

We built this for people like us — people who make custom products and need to track production from order to shipment:

• Custom apparel and embroidery shops
• Laser engraving and CNC businesses
• Print-on-demand and screen printing operations
• Handmade goods and craft businesses
• Small manufacturers with custom fulfillment workflows

If your fulfillment process has more steps than "pick and ship," this is for you.

Try It Free

We have a free forever plan — no credit card, no trial countdown. Start with a few orders and grow when you're ready.

You can also jump into the interactive demo without signing up. It's loaded with sample orders so you can see the Kanban board, barcode scanning, and tracking pages in action.

We're building this alongside running our own shop, so every feature comes from real problems we've hit ourselves. We'd love to hear what you think.