Privacy Policy

Last updated:

1. Introduction

TrackMy.Shop ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our Service.

2. Information We Collect

Information You Provide

  • Account information: name, email address, and password when you register
  • Business information: store name, store URL, and business details
  • Order data: order details, customer information, and tracking numbers you import or create
  • Payment information: billing details processed securely through our payment provider

Information Collected Automatically

  • Usage data: pages visited, features used, actions taken, session duration, scroll depth, and engagement metrics within the Service
  • Device information: browser type, operating system, screen resolution, and device identifiers
  • Log data: IP address, access times, and referring URLs

Information Collected by Third-Party Analytics

We use third-party analytics and advertising tools that may collect information about your activity on our Service. These tools may use cookies, pixels, and similar tracking technologies to collect data including pages viewed, interactions, and conversion events. Third-party providers we may use include Google Analytics, Meta (Facebook) Pixel, and similar services. These providers have their own privacy policies governing how they use the data they collect.

3. How We Use Your Information

We use collected information to:

  • Provide and maintain the Service
  • Process transactions and send related notifications
  • Send order tracking updates to your customers on your behalf
  • Improve and personalize the Service
  • Measure the effectiveness of marketing campaigns and advertising
  • Analyze user engagement and feature adoption
  • Communicate with you about updates, support, and promotions
  • Detect and prevent fraud or abuse

4. Data Sharing

We do not sell your personal information. We may share information with:

  • Service providers: third-party services that help us operate the Service (hosting, email delivery, payment processing)
  • Analytics and advertising partners: third-party analytics providers and advertising platforms that help us understand usage and measure campaign effectiveness. These partners may receive data such as page views, clicks, and conversion events through cookies and tracking pixels
  • Integrations: platforms you connect to your account (Shopify, WooCommerce, Invoice Ninja) as authorized by you
  • Legal requirements: when required by law, regulation, or legal process

5. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. After account deletion, we remove your data within 30 days, except where retention is required by law.

6. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit and at rest, regular security audits, and access controls.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Export your data in a portable format
  • Opt out of marketing communications
  • Opt out of interest-based advertising and third-party tracking

8. Cookies and Tracking Technologies

We use the following types of cookies and tracking technologies:

  • Essential cookies: required for the Service to function (authentication, session management, security)
  • Analytics cookies: help us understand how visitors interact with the Service, including page views, session duration, and feature usage
  • Third-party tracking pixels: small images or code snippets placed by analytics and advertising partners (such as Google and Meta) that collect data about your browsing activity to measure advertising effectiveness and build audience profiles
  • Local storage: used to store your preferences and settings within the Service

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect Service functionality. To opt out of interest-based advertising, visit the opt-out pages provided by your applicable analytics or advertising provider (for example, Google Ads Settings or Meta Privacy Settings).

9. Third-Party Services

The Service may contain links to third-party websites or integrate with external platforms. We are not responsible for the privacy practices of these third parties.

10. Children's Privacy

The Service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service.

12. Contact

If you have questions about this Privacy Policy, contact us at support@trackmy.shop.