Refund Policy

1. Overview

This Refund Policy outlines the terms under which TrackMy.Shop issues refunds for subscription payments. We want you to be satisfied with our Service, and we aim to handle refund requests fairly and transparently.

2. Free Trial

TrackMy.Shop offers a free trial period for new accounts. During the trial, you can explore the full functionality of the Service at no cost. No payment information is required to start a trial.

3. Subscription Refunds

You may request a refund within 14 days of your subscription payment, without needing to give a reason. You may also cancel your subscription at any time to prevent future charges.

4. How to Request a Refund

To request a refund:

1. Contact our support team at support@trackmy.shop
2. Include your account email
3. We will process your request within 5 business days

5. Refund Processing

Approved refunds are issued to the original payment method. Processing times vary by payment provider but typically take 5–10 business days to appear on your statement.

6. Plan Downgrades

If you downgrade your plan, the change takes effect at the start of your next billing cycle. No partial refunds are issued for the current billing period.

7. Cancellation

You may cancel your subscription at any time from your account settings. After cancellation:

• Your account remains active until the end of the current billing period
• No further charges will be made
• Your data will be retained for 30 days after the account expires

8. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Material changes will be communicated via email or through the Service.

9. Contact

If you have questions about this Refund Policy, contact us at support@trackmy.shop.